Privacy Policy

Last Updated: January 26, 2025

This Privacy Policy (“Policy”) explains how FolioDen Ltd (“FolioDen”, “we”, “us”, or “our”) collects, uses, and protects personal information belonging to photographers, their clients, and visitors (“you”). It also sets out the choices you have about how your data is handled in connection with our platform and services.

1. About FolioDen

FolioDen operates an online platform designed for professional photographers to host, share, and sell their work. Our platform allows users to upload images, videos, and other digital files to create galleries, client portals, and online stores. Photographers can also use our marketing, storage, and communication tools (“Services”).

This Policy forms part of our Terms of Service and applies to all users of our websites and services.

2. Updates to This Policy

We may update this Policy from time to time to reflect legal, technical, or business developments. The latest version will always be published here, with the “Last Updated” date shown above. In cases of material changes, we may notify you by email or via your FolioDen dashboard.

3. Contact Us

FolioDen Ltd is registered in the United Kingdom.

For all privacy and data protection enquiries, please contact:

• Email (Data Protection): dpo@folioden.com
• Email (Support): support@folioden.com

4. Information We Collect

We collect two main types of information: non-personal data and personal data.

a. Non-Personal Data

This includes information that cannot identify you directly, such as browser type, device information, or general usage statistics. It helps us improve the performance, design, and usability of our website and platform.

b. Personal Data

This refers to any information that can identify you, such as your name, email address, contact details, billing information, and uploaded content. Depending on how you use our Services, this may also include sensitive data such as images containing personal likenesses or biometric details.

5. How We Collect Data

• Information you provide directly (e.g. registration, contact forms, payments)
• Automatically through cookies, analytics, and usage tracking
• From third-party services (e.g. PayPal, Stripe, or integrated social media logins)

6. How We Use Your Information

• To operate and provide access to your FolioDen account and galleries
• To process transactions, payments, and subscriptions
• To communicate with you about your account, updates, and customer support
• To analyse and improve our platform’s performance and security
• To comply with legal and regulatory obligations
• To send marketing communications, if you’ve consented to receive them

7. Data Sharing

We share limited personal data with trusted partners who assist in operating our Services, such as hosting providers, payment processors, email marketing tools, and printing partners. All such third parties are bound by confidentiality and data processing agreements that ensure compliance with GDPR.

We will never sell your data to advertisers or unrelated third parties.

8. Data Retention

We keep your personal data only for as long as necessary to provide our Services, comply with legal requirements, or resolve disputes. You can request deletion of your account and related data at any time by contacting support@folioden.com.

9. Cookies & Tracking

We use cookies to enhance user experience, enable secure logins, and analyse site performance. You can manage your cookie preferences via your browser settings or through our on-site cookie banner.

10. Security

We employ industry-standard security practices including SSL encryption, regular audits, and access controls to protect your information. While we take every precaution, no online system is completely secure. If you believe your account or data has been compromised, please contact us immediately at dpo@folioden.com.

11. International Data Transfers

Your data may be processed or stored in the UK, EU, or other regions where our hosting and service providers operate. When transferring data outside the UK or EEA, we ensure it is protected by appropriate safeguards, such as the UK International Data Transfer Addendum or EU Standard Contractual Clauses.

12. Your Rights Under GDPR

If you are located in the UK or EEA, you have the following rights:

• Access – request a copy of your personal data
• Rectification – correct inaccurate or incomplete information
• Erasure – request deletion of your personal data (“right to be forgotten”)
• Restriction – limit processing of your personal data
• Portability – request transfer of your data to another provider
• Objection – object to processing based on legitimate interests
• Withdrawal of consent – opt out of marketing or tracking at any time

To exercise your rights, please email: dpo@folioden.com

13. Children’s Privacy

FolioDen is not designed for children under 16 years of age. If we learn that we have collected personal data from a child without parental consent, we will delete it promptly.

14. Changes to This Policy

We may update this Policy periodically. Continued use of our Services after an update constitutes your acceptance of the revised version.

15. Questions or Concerns

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at dpo@folioden.com.